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Questions
Frequently asked questions & Answers
01. What payment methods do you accept?
We accept bank transfers, letters of credit (LC), PayPal, and major credit cards. For large-scale cargo contracts, custom payment terms can be arranged.
02. What are the size and weight limits for cargo?
Air freight shipments typically allow up to 1000 kg per pallet, while ocean freight has fewer restrictions but depends on container type (20ft, 40ft, or special equipment). Oversized cargo can be managed with tailored solutions.
03. From which countries can I import goods?
We handle imports from Asia, Europe, North America, South America, and the Middle East. With our global sourcing network, we can arrange shipments from over 60 countries.
04. How does your business planning help traders?
We create customized business and logistics plans that ensure your cargo takes the most cost-efficient and reliable routes, with strategies for warehousing, distribution, and market entry.
05. What types of cargo do you support?
We manage general goods, perishable items, oversized cargo, dangerous goods (DG), and high-value shipments, always ensuring compliance with international regulations.
06. What does it mean to use your managed logistics services?
Our managed logistics service covers every stage of your supply chain — from pickup, customs clearance, warehousing, and shipping, to final delivery — giving you complete visibility and peace of mind.
07. How do you ensure reliability for your clients?
We commit through strong carrier partnerships, advanced tracking systems, and 24/7 customer support, ensuring your cargo arrives safely and on time.
08. Do you handle customs and documentation?
Yes, we provide complete customs brokerage and documentation support, including HS code classification, duty calculation, and compliance with local import/export laws.
